DM Dana Moldovan Product Designer
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Product-Led Growth (PLG)

Growth & Activation Redesign

5 of 5

Growth & Activation Redesign

From sales-led activation and onboarding toward a product-led approach by reducing friction and enabling self-serve flows.

Problem

  • User activation depended almost entirely on SDR-led onboarding.
  • New users struggled to reach value independently, creating friction between signup and product adoption.
  • Growth relied heavily on sales capacity, while onboarding and activation inside the product remained underdeveloped.

Approach

  • Mapped the activation journey to identify where users depended on sales intervention to progress.
  • Designed self-serve onboarding flows focused on reducing friction and accelerating time-to-value.